Petboost Privacy Policy

Depending on the particular circumstances, Petboost may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, username or password and information about how you use Petboost's Deliverables.

Petboost may sometimes need to collect additional information as part of a user authentication process, such as when you want to speak to one of our customer service personnel who need to access your Membership.

Petboost may collect your information online in your capacity as a Member. If you choose not to provide certain information about you, Petboost may not be able to allow you to use the Site.

Petboost may store your information in electronic format, in Petboost's storage facilities which may be owned and operated by Petboost's service providers. Petboost takes the privacy and security of your information seriously and we are committed to maintaining the security of your information under our control.

While Petboost takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your information.

Petboost may use your information for a range of different purposes, including:

• to provide the Site to Members, to provide Members with information about the Site, to assist Members with enquiries, to enhance Members' experience of the Site
• to administer and manage the Site
• to facilitate payment for Deliverables Fees (including refunds and adjustments) and for Site Fees
• to gain an understanding of Members' needs for the Deliverables or Supplier's ability to provide the Deliverables, to improve or develop Supplier's Deliverables, or to conduct Customer analytics, behavioural analytics, Customer segmentation, pet industry analysis and user experience research.
• to monitor Site use, quality and performance, and to operate, maintain, develop, test and upgrade Petboost's systems and infrastructure
• to verify Members' identity or to conduct appropriate checks for fraud
• as required or authorised by law or any industry code or industry standard.

Petboost may also use your information so that we, our related entities and other business or commercial partners can promote and market products, Deliverables and special offers that we think will be of interest to you. Petboost may also use your information.

We may disclose your information to third parties who provide Deliverables to us, including organisations and contractors that assist us with the purposes for which we use your information. These Deliverables include:

• support Deliverables
• information technology and network Deliverables
• market research and marketing Deliverables

We may also disclose your information:

• to your authorised representatives or advisers, or when you ask us to do so
• our related entities or our business or commercial partners
• to telecommunication and information service providers
• to other organisations as required or authorised by law
• to the Government's National Document Verification Service, to verify the validity of any Government issued documentation you provide as proof of identity (for example, to check a Drivers Licence, Medicare card or passport details)
• as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities
• to third parties who assist us to manage or develop our business and corporate strategies and functions
• for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business
• to third parties as required by or in accordance with any industry code or industry standard.

Cookies and Similar Technologies

Petboost uses cookies, pixels, local storage and similar tracking technologies ("Cookies") on our websites and applications. Cookies are small data files stored on your device that help us understand how you interact with our services.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the operation of our websites and applications. They enable core functionality such as authentication, session management and security. These cookies cannot be disabled.
• Analytics and Performance Cookies: These help us understand how visitors interact with our services by collecting information about pages visited, time spent on pages and any errors encountered. We use this data to improve our services and user experience.
• Marketing and Advertising Cookies: These are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may track your activity across websites to build a profile of your interests.
• Functional Cookies: These remember your preferences and settings (such as language, region or display preferences) to provide a more personalised experience.

Third-Party Services

We may use third-party analytics, advertising and integration services that set their own cookies on your device. These services assist us with website analytics, marketing measurement, product improvement and enabling bookings through external platforms. Each third-party provider operates under its own privacy policy, and we encourage you to review those policies.

Your Cookie Choices

When you first visit our website, we show a short notice about our use of cookies. You can dismiss it with "OK, got it". Clearing your browser's local storage and cookies for our domain will bring the notice back on your next visit.

You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our services.

Data Sharing with Platform Partners

Where pet service businesses use Petboost to accept online bookings, we may share limited business information (such as business name, address, phone number, services offered and booking availability) with platform partners to enable discovery and booking features on external platforms, including search engines and mapping services. Business operators can manage their participation in these integrations through their Petboost account settings.

Data Storage and Security

The cloud service where we store your information may be based outside Australia.

Access and Corrections

If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us via the Help Section in your Membership or email help@petboost.com.au.

Data Deletion

You may request that Petboost delete your personal information at any time by contacting us at help@petboost.com.au. We will action your request within 30 days, subject to any legal obligations that require us to retain certain records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. We will post the updated policy on this page. We encourage you to review this page periodically.

Last updated: March 2026