Is the booking fee on top of Stripe fees?

Yes, they are separate. Stripe fees are standard Australian card processing rates. The Petboost booking fee covers booking management, automated invoicing, SMS reminders, payment collection, and reporting. Both fees can be built into service pricing using Petboost's 1-click feature, so the business absorbs no additional cost.

How does the subscription waiver work?

The subscription fee is evaluated monthly. If card payments processed through Petboost exceed the threshold in a calendar month, the subscription fee for that month is $0. There is no averaging, no lock-in, and no penalties for slow months. If volume dips below the threshold one month, the standard subscription applies for that month only.

Can my client use their own EFTPOS terminal instead?

Yes. Petboost supports cash and bank transfer payments with no processing fees. However, payments made outside the system require manual reconciliation and do not benefit from automatic invoicing, labelled transactions, or Xero Bank Feed integration. Most businesses find that the time saved on reconciliation far outweighs the platform fee.

Is Petboost PCI compliant?

Petboost never stores card data. All payment processing is handled by Stripe, which is PCI DSS Level 1 certified. Card details are tokenised and stored exclusively within Stripe infrastructure. Your client never handles raw card numbers.

What accounting software does it work with?

Xero via Stripe Bank Feeds is the recommended integration. Every transaction flows automatically into Xero, pre-labelled and reconciliation-ready. Petboost is also compatible with QuickBooks and MYOB through Stripe exports. Most Australian accountants already use Xero, which makes the setup straightforward.

Can I get a cost-benefit model for my client's specific situation?

Yes. Download our template cost-benefit guide for a general framework, or contact us for a personalised analysis based on your client's monthly revenue, appointment volume, and current software costs. Email partnerships@petboost.com.au.

Is the booking fee on top of Stripe fees?

Yes, they are separate. Stripe fees are standard Australian card processing rates. The Petboost booking fee covers booking management, automated invoicing, SMS reminders, payment collection, and reporting. Both fees can be built into service pricing using Petboost's 1-click feature, so the business absorbs no additional cost.

How does the subscription waiver work?

The subscription fee is evaluated monthly. If card payments processed through Petboost exceed the threshold in a calendar month, the subscription fee for that month is $0. There is no averaging, no lock-in, and no penalties for slow months. If volume dips below the threshold one month, the standard subscription applies for that month only.

Can my client use their own EFTPOS terminal instead?

Yes. Petboost supports cash and bank transfer payments with no processing fees. However, payments made outside the system require manual reconciliation and do not benefit from automatic invoicing, labelled transactions, or Xero Bank Feed integration. Most businesses find that the time saved on reconciliation far outweighs the platform fee.

Is Petboost PCI compliant?

Petboost never stores card data. All payment processing is handled by Stripe, which is PCI DSS Level 1 certified. Card details are tokenised and stored exclusively within Stripe infrastructure. Your client never handles raw card numbers.

What accounting software does it work with?

Xero via Stripe Bank Feeds is the recommended integration. Every transaction flows automatically into Xero, pre-labelled and reconciliation-ready. Petboost is also compatible with QuickBooks and MYOB through Stripe exports. Most Australian accountants already use Xero, which makes the setup straightforward.

Can I get a cost-benefit model for my client's specific situation?

Yes. Download our template cost-benefit guide for a general framework, or contact us for a personalised analysis based on your client's monthly revenue, appointment volume, and current software costs. Email partnerships@petboost.com.au.

For Accountants & Business Advisors

Your client asked you to look at this. Here's what you need to know.

Petboost handles payments, generates clean transaction data, and eliminates the manual admin that creates messy books. Every payment flows through Stripe into Xero Bank Feeds, pre-labelled and reconciliation-ready.

Australian companyStripe-powered paymentsXero Bank Feeds

Book a demo

InvoiceMastercard on file

Kiwi · Full Groom (Large)

Bichon Frisé · with Dave

$110.00

+ Nail trim add-on$10.00

Total (incl. GST)$120.00

Secured by Stripe · PCI Level 1

MastercardOn file

SMS link

Bank transfer

Cash

$120.00 · Charge Card on File

Fee Structure

What Your Client Is Actually Paying For

Three distinct cost components. No hidden fees, no surprise charges.

Stripe Processing (1.7% + $0.3)

Standard Australian Stripe rate. This is what any business pays to accept card payments, whether through Petboost or independently. The same rate as Stripe direct.

Petboost Platform Fee (1.2-1.4%)

Covers the automation that eliminates 20+ hours per week of admin: auto-invoicing, payment collection, booking management, SMS reminders, and reporting. Can be built into service pricing (1-click feature).

Monthly Subscription ($65-$240)

Waived entirely when card payment volume exceeds the threshold ($7,500-$20,000/month). Many businesses pay $0/month in subscription fees.

Data Integrity

Data Flow: Petboost to Stripe to Xero

Clean data from the point of service, not cobbled together after the fact.

$120.00 · Full Groom (Large)

Stripe · 3 Apr

Settled

Linked to its booking

Kiwi

Pawfect Grooming · Tue 10:00am

Stripe Bank Feeds · zero manual reconciliation

Published to Xero Bank Feeds

Total Cost of Ownership

The Real Comparison

For a typical pet business processing $10K/month in revenue.

Current Manual Stack

Booking software~$100-200/mo
EFTPOS terminal~$35-45/mo
Processing fees~1.4-1.9% + per-txn
Admin labour (chasing, reconciliation)15-25 hrs/mo
Revenue leakage (missed payments, no-shows)2-5% at-risk
Error resolutionCostly to resolve

Petboost Stack

SubscriptionFrom $65/mo (waived at volume)
Stripe processing1.7% + $0.3 (standard AU rate)
Platform fee1.2-1.4% (built into pricing)
Admin labour reduction75-95% reduction
Revenue leakage<1% with card-on-file
Booking errorsSignificantly reduced via automation

Built-In Pricing

Processing Costs Built Into Service Prices

Petboost's 1-click ‘build into service pricing’ feature lets businesses incorporate processing costs into their service prices rather than adding a separate surcharge line item. No surprise fees for customers, no margin loss for the business.

Example: $90 grooming service

Service price (fees built in)$93.09

Platform fee (1.4%)-$1.26

Processing fee (1.7% + $0.3)-$1.83

Customer pays$93.09 (one clean price)

Business retains$90.00 (full service value)

No surcharge line items. One transparent price.

Beyond Standalone Payments

What Makes This Different From a Standalone Payment Terminal

Standalone payment terminals (Square, Zeller, Tyro, bank EFTPOS) process payments but create data silos. Petboost connects every transaction to the full business context.

Every transaction traces back to:

The appointment (date, time, duration)
The staff member who performed the service
The service type and pricing
The client and their contact details
The specific pet (with breed, weight, notes)

Automated accounting features:

Invoices auto-generate with correct line items, ABN, and GST
No manual matching of payments to bookings
Revenue reports by service type, by staff member, by day
Average spend per client and rebooking rate tracking
PDF receipts available to clients via self-service portal

See how Petboost works with your payment provider: Stripe / Square / Zeller / Tyro / View all

Backed by Enterprise Experience

The founder of Australia's largest enterprise software company, TechnologyOne ($5B ASX-listed), backs Petboost. Adrian Di Marco OAM invested because he believes pet businesses deserve enterprise-quality software.

Adrian Di Marco OAM, Investor

Questions From Financial Decision-Makers

Common questions from accountants, bookkeepers, and business advisors evaluating Petboost.

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