Is the booking fee on top of Stripe fees?

Yes, they are separate. Stripe fees are standard Australian card processing rates. The Petboost booking fee covers booking management, automated invoicing, SMS reminders, payment collection, and reporting. They are shown as separate lines. Some businesses choose to build them into service prices with Petboost's Build Fees Into Pricing wizard; that is an option, and the business's call.

How does the subscription waiver work?

The subscription fee is evaluated each billing month, which runs from the subscription’s renewal date. If card payments processed through Petboost reach the threshold in a billing month, the plan fee on the next renewal invoice is credited in full. The waiver covers the plan fee only: the booking fee, any Power-Ups and any appointment overage are still charged. There is no averaging, no lock-in, and no penalties for slow months. If volume dips below the threshold one month, the standard plan fee applies the following month. Only card payments taken through Petboost count: card on file, payment links and the Stripe terminal. Cash, bank transfer and payments on the business’s own EFTPOS terminal do not.

Can my client use their own EFTPOS terminal instead?

Yes. Record it on the appointment as Other EFTPOS; Petboost charges no fee on it, and the same goes for cash and bank transfer. Those payments are recorded against the appointment, but they do not reach Xero through Stripe Bank Feeds, so the bookkeeper reconciles them by hand.

Is Petboost PCI compliant?

Petboost never stores card data. All payment processing is handled by Stripe, which is PCI DSS Level 1 certified. Card details are tokenised and stored exclusively within Stripe infrastructure. Your client never handles raw card numbers.

What accounting software does it work with?

Xero via Stripe Bank Feeds is the recommended route. Stripe card payments flow into Xero through Stripe's bank feed for the bookkeeper to reconcile; cash, bank transfer and Other EFTPOS payments are entered by hand. Petboost is also compatible with QuickBooks and MYOB through CSV exports. Most Australian accountants already use Xero, which makes the setup straightforward.

Can I get a cost-benefit model for my client's specific situation?

Yes. Download our template cost-benefit guide for a general framework, or contact us for a personalised analysis based on your client's monthly revenue, appointment volume, and current software costs. Email partnerships@petboost.com.au.

For Accountants & Business Advisors

Your client asked you to look at this. Here's what you need to know.

Petboost handles payments, keeps each one against its appointment, and cuts the manual admin that creates messy books. Card payments flow through Stripe's bank feed into Xero for the bookkeeper to reconcile.

Australian companyStripe-powered paymentsXero Bank Feeds

Download Cost-Benefit Template Book a demo

InvoiceMastercard on file

Kiwi · Full Groom (Large)

Bichon Frisé · with Dave

$110.00

+ Nail trim add-on$10.00

Total$120.00

Secured by Stripe · PCI Level 1

MastercardOn file

Secure Payment Link

Bank Transfer

Cash

$120.00 · Charge Card on File

Fee Structure

What Your Client Is Actually Paying For

Three cost components, each on its own line.

Stripe Processing (1.65% + $0.30)

Standard Australian Stripe rate. This is what any business pays to accept card payments, whether through Petboost or independently. The same rate as Stripe direct.

Petboost Booking Fee (1.2-1.4%)

On card payments only. Covers auto-invoicing, payment collection, booking management, SMS reminders, and reporting. Texting a payment link uses one SMS credit and does not add a dollar amount to this fee. Email and Copy Link use no credit. Some businesses build it into service prices with the Build Fees Into Pricing wizard. That is optional.

Monthly Subscription ($65-$240)

Waived for the next month when card payments in a billing month reach the threshold ($7,500-$20,000). The waiver covers the plan fee, not the booking fee.

Data Integrity

Data Flow: Petboost to Stripe to Xero

Clean data from the point of service, not cobbled together after the fact.

$120.00 · Full Groom (Large)

Stripe · 3 Apr

Settled

Linked to its booking

Kiwi

Pawfect Grooming · Tue 10:00am

Stripe Bank Feeds

In Xero via Stripe's bank feed

Total Cost of Ownership

The Real Comparison

For a typical pet business processing $10K/month in revenue.

Current Manual Stack

Booking software~$100-200/mo
EFTPOS terminal~$35-45/mo
Processing fees~1.4-1.9% + per-txn
Admin labour (chasing, reconciliation)15-25 hrs/mo
Revenue leakage (missed payments, no-shows)2-5% at-risk
Error resolutionCostly to resolve

Petboost Stack

SubscriptionFrom $65/mo (waived at volume)
Stripe processing1.65% + $0.30 (standard AU rate)
Booking fee1.2-1.4% on card payments
Payment-link textOne SMS credit. Not a dollar on the booking fee
Admin labour reduction75-95% reduction
Revenue leakage<1% with card-on-file
Booking errorsSignificantly reduced via automation

An Option

If a Business Chooses to Build Fees Into Prices

Prices can stay exactly as they are. Some businesses choose to build the fees into their service prices with Petboost's Build Fees Into Pricing wizard instead. Here is what that looks like. It is the business's call.

Example: $90 grooming service

Service price (fees built in)$93.15

Booking fee (1.4%)-$1.30

Processing fee (1.65% + $0.30)-$1.84

Customer pays$93.15 (one clean price)

Business retains$90.01 (about the service value)

No surcharge line items. One transparent price.

Beyond Standalone Payments

What Makes This Different From a Standalone Payment Terminal

Standalone payment terminals (Square, Zeller, Tyro, bank EFTPOS) process payments but create data silos. Petboost connects every transaction to the full business context.

Every transaction traces back to:

The appointment (date, time, duration)
The staff member who performed the service
The service type and pricing
The client and their contact details
The specific pet (with breed, weight, notes)

Automated accounting features:

Invoices auto-generate with correct line items and your ABN
Petboost card payments matched to their booking automatically (cash, bank transfer and other EFTPOS are recorded by hand)
Revenue reports by service type, by staff member, by day
Average spend per client and rebooking rate tracking
PDF receipts available to clients via self-service portal

See how Petboost works with your payment provider: Stripe / Square / Zeller / Tyro / View all

Backed by Enterprise Experience

The founder of Australia's largest enterprise software company, TechnologyOne ($5B ASX-listed), backs Petboost. Adrian Di Marco OAM invested because he believes pet businesses deserve enterprise-quality software.

Adrian Di Marco OAM, Investor

Invoices on request

Invoices carry the ABN, and paid ones download on demand

Every invoice carries the business ABN from the account. Paid invoices download from the customer profile for any date range, and pet owners can download their own.

The business ABN on every invoice
Paid invoices download from the profile, business and pet owner
A refunded cancellation fee drops out of the sales report like a waived one
An email before a card expires

InvoiceMastercard on file

Kiwi · Full Groom (Large)

Bichon Frisé · with Dave

$110.00

+ Nail trim add-on$10.00

Total$120.00

Secured by Stripe · PCI Level 1

MastercardOn file

Secure Payment Link

Bank Transfer

Cash

$120.00 · Charge Card on File

New for accountants

See every update

Questions From Financial Decision-Makers

Common questions from accountants, bookkeepers, and business advisors evaluating Petboost.

Want to evaluate this for your client?

We work directly with accountants and advisors. Get the numbers you need to make a recommendation.

Download Cost-Benefit Template Book a demo

We're always happy to work directly with accountants and advisors. Email partnerships@petboost.com.au

Your client asked you to look at this. Here's what you need to know.

Australian companyStripe-powered paymentsXero Bank Feeds

InvoiceMastercard on file

Kiwi · Full Groom (Large)

Bichon Frisé · with Dave

$110.00

+ Nail trim add-on$10.00

Total$120.00

Secured by Stripe · PCI Level 1

MastercardOn file

Secure Payment Link

Bank Transfer

Cash

$120.00 · Charge Card on File

Invoices carry the ABN, and paid ones download on demand

Every invoice carries the business ABN from the account. Paid invoices download from the customer profile for any date range, and pet owners can download their own.

The business ABN on every invoice

Paid invoices download from the profile, business and pet owner

A refunded cancellation fee drops out of the sales report like a waived one

An email before a card expires