The receipt PDF and email list each payment on a booking in date order, the deposit, split payments, Pay on Arrival and refunds, with the card, wallet or method that paid each one, the total paid and what is still to pay. Pet owners see the same list on their booking and can download a receipt for what they have paid so far.
Tick Skip for this customer under Choose how to take on the booking form, and that one appointment or stay is booked with no deposit and no Pending hold. The full price stays on the invoice, and the service still asks for a deposit next time.
Switch a line's discount between % off and $ off on the appointment invoice and on a new sale. $ takes exact dollars off the whole line, and the printed invoice shows the discount as you set it, such as 15% or $10.00.
When a customer with no card on file still owes money on a salon or facility booking, leave Include payment link on and the ready-for-pick-up text carries the link, so they get one text instead of two.
Set a plan's Length to Fixed term, then it ends, choose the number of payments, and each membership stops billing after the last one. The plan card, the terms and checkout show how many payments it runs for and the end date, the member is emailed before the last payment, and a finished term reads Completed in reporting. It suits a programme with a set length, such as a puppy course or a rehab block.
On a booking with Pay on Arrival, choose Check in, pay at the end to check the pet in and leave that amount on the bill for the end of the visit. It sits beside the usual check-in on the booking and in Mission Control.
A payment link you send opens a checkout page with your business name, logo and button colour, or Petboost's where you have none. A link already paid says Already paid, one you replaced or cancelled says This payment link has closed, and if the page cannot load your client sees This payment page did not open and can try again.
Show a payment link as a QR code on your screen for the customer to scan, and the panel marks it paid the moment they pay.
Text card update appears on an expiring card when a booking or membership will be charged after it expires.
Set your cancellation fee as a fixed dollar amount per booking, or as a percentage, for the whole business or for each service.
When you take payment for an appointment from a customer with no email on file, Petboost asks for one so their receipt can be emailed. Skip it if they would rather not.
Set a deposit, Pre-pay in Full or Pay on Arrival for one customer on their Settings & Overrides tab, and it applies ahead of the service and business setting.
When your team books a visit with a deposit due, your client is asked to pay it from their saved card as soon as they open the Pet Owner App.
Set your public holiday, weekend and date-range rates in one Holiday & weekend rates card under Pricing & Payments.
Text a quick sale's payment link to your client again, straight from the transaction ledger.
Turn on Afterpay and Zip under Pricing & Payments, switch them on in Stripe, and your clients can pay a payment link in instalments.
Let clients pay a Pre-pay in Full deposit with a card they choose not to keep on file. For a package sold online, switch on Let clients pay online without saving a card on that package. Save this card for future bookings stays there for clients who want it.
Add a Description benefit to a membership plan for perks like priority booking or a birthday treat. It appears on the plan and the member's card without changing a price or setting a limit. Choose Description when you select Add benefit.
One date range can charge different amounts to different services, such as boarding and homestay over the same school holidays. In Add Special Dates, turn on Special pricing, select Add a different rate and choose the services each rate applies to. A service on no rate keeps its usual price.
Take an appointment invoice, a quick sale or a package purchase in parts. Select Split this payment, enter the Amount to pay now, and take the rest later by card, cash or bank transfer, or from a second person. Each part shows under Paid so far with the Balance due, and Remove payment takes one off. Package credits are added once the purchase is paid in full.
Tick a task with one tap on the pet's photo, wherever you see it. Each booking's tasks show as a checklist badge on the calendar and Mission Control, in the hover card and in the quick actions menu. Your team gets My day on their own page, and Rounds & Tasks filters to Just me or any team member. Add tasks for the business itself that sit on the calendar, repeat them every few days, a few days after they are done or every few hours, and set your rounds and task rules under Settings. An extra only becomes a task once you set how it is delivered.
See every pet in house at each round of the day, with the team form to fill for each one and the day's tasks beside them, on a tablet or phone. Set your rounds once, such as Breakfast and Dinner, turn the extras on a stay into tasks your team can claim, and print the pen sheet. Pets not eating and doses missed show in Attention Required on Mission Control.
Checking a pet in from its booking shows its quick notes and the booking's internal notes, closed under Internal notes, so your team has them at the hand-over.
Searching Mission Control narrows the stay columns too, and highlights the matching pet and owner names on each card.
Choose what the daily run sheet email and PDF include, and print it for chosen team members, resources, services or categories.
Hide prices on a shared front-desk screen, and sort the Pending confirmation list by Booked Earliest or Booked Latest.
Check in a walk-in from Mission Control in one flow. Pick the customer and pet, or create them on the spot, and they are booked in for right now.
Upload the whole day's photos at once from Bulk Photos in Mission Control, tag the pets in each one, and every photo is saved onto the right appointment.
Tap a pet's name on a Mission Control card to open its profile.
Add Belongings to a stay, daycare or boarding booking from the calendar's right-click menu, the quick menu or Mission Control.
Choose One card per page when you print the run sheet, and each booking prints on its own page, in type you can read from a few metres away.
Print Day Run Sheet opens a dialog where you pick the layout, whether to include a cover, and which details print on each card. Choose One card per page or Compressed, then tick what your team needs, from pet photos and owner phone to grooming preferences and the last visit.
Activate Call Catcher under Settings, SMS, and calls to your Petboost number ring your own phone. Before you answer you hear who is calling, such as a client's name and their first pet, and the caller only ever sees your Petboost number. A call nobody takes, or one outside your opening hours, hears your greeting: press 1 for a text with your booking link, or 2 to leave a voicemail. One recovered call, or one booking link sent, a month pays for it. Messages becomes Messages & Calls, with a call log, voicemails and a keypad to call back.
Switch on Only send on a customer's first appointment under Custom Messages, and your pre-appointment message goes out with the confirmation and reminder for a customer's first booking with you and is left off every booking after it.
Switch on Say how many minutes away under Your van and stops, and the on our way text ends with a line such as About 10 minutes away. The minutes are the drive to the dog you are heading to, with live traffic.
Switch on Ask who to text at each pick-up and drop-off under Your van and stops, and marking a stop asks whether to text the main mobile, the second phone, both, or nobody when the customer is home and saw you. On our way can go to both phones too, and texts to a second phone sit outside the main mobile's five a day.
Filter a bulk text by pet birthday month to send a birthday offer to the right owners.
Add bulk text filters one at a time, and each choice shows how many customers it would reach. A customer has to match every filter, and when nobody does, each filter shows how many it keeps on its own.
See what happened to each email and text sent about an appointment: delivered, opened, link clicked, bounced or marked as spam, on that appointment's activity log. A customer whose email address or mobile is failing gets a badge on their profile.
A client with several bookings next week gets one Friday email that lists them all.
Send one bulk text to every client with an upcoming booking who has not agreed to your terms or waiver, with their agreement link included.
Pick the Card style in Available Times Studio for a white panel on your brand colour, with your photo, a headline, the date and your open times as pills. Drag the preview to reposition the photo.
On your phone, Share post offers Save to camera roll or Post to Instagram. Use Zoom to fit the whole pet, drag the photo to frame it, and reorder photos for the grid.
Pick one or more team members from the All team menu on Messages and the list shows only conversations where they typed a reply. Team members who have left still appear, so you can find an old conversation by who handled it. It works alongside Hide automated, and Clear filter shows everyone again.
When a stay is checked out, the client's booking carries one summary of it: the team form answers they can see, day by day, the photos, the weight on arrival and on the day they go home, and the extras delivered. It never shows a price. Switch it off under Stay summary in Settings, Rounds.
Owners react to a report card with an emoji, and you see the reaction beside how they first opened it: Via SMS, Via email or Via portal.
Your clients choose what a new venue sees about their pet and download it as a PDF passport from the Pet Owner App, with their vaccination certificates attached.
Choose Email, SMS or Do silently when you publish visit notes, and Petboost remembers your choice on that device for next time.
Tag visit photos as grooming, play, rest and more, and the owner's report card groups them into a section per tag.
See whether each owner opened, shared and rated their report card and tapped Book again. A rating of 3 stars or fewer comes with a prompt to follow up.
Switch a report card to Incident report to send the owner a calm account of what happened, with buttons to call or message you and a text worded to suit.
Once 2 of your locations have a live booking page, your organisation gets a public group page listing every location, each linking to its own booking page. Copy its link or short link from the Group page card in Locations HQ, and select Edit group page to change the group name, tagline and headings.
Under Public details on Your Booking Page, switch off Email, Phone, Address or any other detail and it stays off the page and out of what search engines read. Hiding the address also keeps it out of search results and the Petboost directory.
Each appointment shows whether the pet's next visit is booked. Next shows the date, Not rebooked or Partly rebooked shows who still needs one, and the popover lists each pet's next booking.
Choose Pools under Credit Allocation and give each group of services in a package its own balance, such as 10 credits for daycare or boarding and 5 for grooming. A booking for any service in a pool spends that pool only. It sits beside Shared pool and Per service, works on a package you have already saved, and a customer card shows the credits left in each pool.
When you or a client pick dates the pet is already booked on, Petboost offers to put package credits on those bookings: Magic Apply Credits for your team, Package Credits Available for clients.
Move a package credit from a later booking onto the visit you have open in one tap. Bookings your team makes take an available credit automatically.
Switch Courses to Graduates to see every pet that has finished a course or rolling class. Filter by date, course, breed or card on file, and copy their owners' contact details for the next level.
Add fields to a course or lesson and mark the ones owners should see. They appear on the owner's course booking.
Give a package an optional Credit expiry: Never, Must be booked before the expiry date, or Appointment must happen before the expiry date, with a window in weeks. Each purchase gets its own date, which your team can change, extend by 2 or 4 weeks, or set to Never expires from the customer's Packages tab.
Owners read a lesson's notes and open PDF homework or handouts on their appointment before the lesson.
Pick other resources under Also blocks in course setup, and every lesson holds them as well.
Straight after buying a package in the Pet Owner App, your clients can put its credits on bookings they already have.
The course list stays the default. Switch to Timeline for a day-by-day grid of every fixed course lesson and rolling class session. Drag a lesson to a new date to move it with everyone enrolled. Click a rolling class session to enrol a pet, reschedule it with or without telling customers, or remove it. Switch between Week, 2 Weeks and Month, or filter to Fixed Courses or Rolling Classes.
Select Simulate a new client on the booking flow preview, or on the setup checklist during your trial, and your booking page opens in a new tab as a brand-new client sees it, from sign-up to the forms they must fill before booking. Nothing is saved, sent or tracked, any phone number works, and the texts they would get pop up on screen.
While you drop off one group, Up next in Trips suggests collecting a dog from your next walk who lives close to the drop-off you are heading to. Choose to collect them next and the dog's owner hears you are on the way when you mark that drop-off. Nobody's booking changes, and any dog from a later group can be picked with Collect Next, On the Way.
Book the grooms, walks and training sessions that happen during a stay as appointments linked to it, planned day by day from the stay form. Owners book them too, from Book during this stay in the Pet Owner App.
Owners booking a stay see a month calendar with the price under each day, nightly or by the day as the stay is charged, and Full on days with no room.
When every team member and resource is blocked out on a day, select Show as Closed to mark those dates closed on your booking page.
Show declined bookings on the calendar when you want them, and hide them when you do not.
Why No Availability? tells you, in plain words, when your booking notice is what hides the times a client asked about.
Your clients see Full on any day your capacity is used up, and tapping it tells them the day is fully booked.
Assign a team member or resource who is not set up for the service, whose session list leaves it out, or a pet outside the weight, age or trait rules on their session, and the booking form says why in one line under the service. Link service or Add to sessions opens the page that fixes it in a new tab.
Add a protocol for each vaccine you track under Structured vaccination records in Policies & Paperwork, or start from the Australian starter set. Petboost works out each certificate's Next due date from it, reminds clients on that vaccine's own days, and lets a newer vaccine stand in for the ones it replaces, such as a C5 for a C3. A service can require specific vaccinations, so a pet without them cannot book it.
Start a team form from a template such as the Daily stay log, Medication given or a SOAP note. Team forms take Scale, Checklist and Photos questions, and you choose which answers the client sees.
Edit the latest note on a pet or owner timeline when you wrote it, and on a pet note, change who can see it.
Build forms for your team to fill in on the appointment, for each pet and each day of a stay, up to 12 times a day or When needed. Mark a form as visible to the client and that day's answers show on their booking, and are emailed to them when the team member chooses to send it, unless the client has turned off appointment update emails. Mission Control and the run sheet show how many forms are due.
Export the customers who have a future visit but no card on file, or who have not signed an agreement.
Every card and terms request you send is recorded on the owner's timeline, and every vaccination request on the pet's, so you can see what was asked and when.
Add Phone and Email fields to your profile custom fields and your forms.
Record which pets get on and which must be kept apart. A foe set to Keep apart is blocked from the same room or team member at an overlapping time, and your team can book anyway, with a Keep apart warning on both bookings. Friends get a Put together suggestion. See and edit every pairing in one list on Pet Attributes & Rules.
Open any service or product to see how many sold over a period, the revenue and who bought it, counting counter sales and booking lines, with a CSV export.
Clients booking online with you for the first time can say how they heard about you. The Marketing tab counts that booking under their answer, marked (client said), in place of the link they came from.
Your Overview shows your rebook rate, self-service booking rate, add-on revenue and the deposits kept on no-shows.
Group your transaction ledger by payment method, transaction type, pet owner or payment status, and filter it down to the payments you want.
See where each extra and product was added, from each step of the booking form, the client's appointment or report card, or by your team before, on or after the visit, on Today, This Week and Overview.
Blocking time for several team members or resources at once names who is being blocked, and a block across several days reads as one block from the From Time on the first day to the To Time on the last.
Set the same-family sibling limit across many resources or team members in one bulk update.
Assign services from one list grouped by category, with search and select all, wherever you set up team members, resources and shifts.
Tap a team member or resource's date header on the calendar to change that day's session, as a one-off or as the usual weekday from then on.
Open a new site without starting from scratch. In Locations HQ, select Copy setup to another location, choose where to copy from and to, and tick Brand, Settings, Team, Resources, Categories, Services, Packages, Memberships or Customers. Choose Create missing or Update existing, check the review, then Confirm. Appointments, message threads and diary notes stay where they are.
Run a full day session and shorter sessions over the same hours on one team member or resource, each limited to its own services. Turn on Runs at the same time as another session under Advanced options, then choose the services for each. Bookings from both count towards the same Pets at a time, and the calendar session overlay lists which pets can book and any attendance cap.
When you add a session, turn on Special date only to run it on certain dates, then choose Keep the normal day and add this session, or Only this session on these dates. The preview shows which normal sessions stay and which are replaced.
Clients without a membership see a members-only service on your booking page, marked Members Only with what they need to book it.
Pick the days of the week a stay can check in and check out on. Open a Stay service, go to Duration & Timing, and choose the days under On which days? in Check-in & Check-out Windows. Pet owners booking online see only those days, and with no day picked any day works.
