100+ Questions Answered

Questions pet business owners actually ask

Real pain points. Real solutions. Browse our collection of answers to the questions that keep pet business owners up at night.

Showing 129 questions

Capacity & Availability

How do I handle pets that need special care without creating a separate service?

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Time Savings & Automation

How do I handle recurring customers who want the same time every week?

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Time Savings & Automation

Can I set minimum notice periods so people can't book last-minute?

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Time Savings & Automation

What if I want customers to request bookings rather than instant confirm?

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Time Savings & Automation

How do I manage holidays and seasonal closures?

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Services & Eligibility

Can I offer different services on different days?

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Time Savings & Automation

What if I need to reschedule an entire recurring series?

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Time Savings & Automation

How do I stop customers booking too far in advance?

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Courses & Group Classes

Can I set specific start times for group classes?

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Services & Eligibility

How do I handle multi-day boarding bookings?

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Services & Eligibility

What if customers need to book multiple pets at once?

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Services & Eligibility

Can I let other trainers book on behalf of their clients?

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Courses & Group Classes

Can I set age limits for my puppy classes?

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Payments & Revenue

How do I stop losing money to no-shows?

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Payments & Revenue

What if a customer's card declines on the day?

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Payments & Revenue

How do I stop chasing customers for payment?

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Payments & Revenue

Can I require a card on file before customers book?

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Payments & Revenue

How do I know if someone actually has funds available?

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Payments & Revenue

Can I take a deposit when customers book?

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Payments & Revenue

How do I handle refunds for last-minute cancellations?

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Payments & Revenue

Can I see all outstanding payments in one place?

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Payments & Revenue

How do I collect multiple payments at once?

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Payments & Revenue

What if I want to offer package discounts for prepayment?

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Payments & Revenue

How do I track who's used their package credits?

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Payments & Revenue

Can I automatically invoice after every appointment?

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Payments & Revenue

How do I know when packages are running low?

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Payments & Revenue

What if customers prefer to pay in person?

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Payments & Revenue

Can the system charge cards automatically after service?

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Time Savings & Automation

Where do all my hours go each week?

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Time Savings & Automation

How do I stop manually texting appointment reminders?

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Communication

Can customers confirm their appointments automatically?

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Communication

What if customers don't respond to reminders?

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Time Savings & Automation

What if I forget to send an invoice?

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Time Savings & Automation

Will I ever get my weekends back?

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Time Savings & Automation

Can customers book themselves online 24/7?

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Time Savings & Automation

How do I stop phone calls interrupting my work?

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Time Savings & Automation

How do I update appointment status when I'm on the go?

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Time Savings & Automation

Can I manage my business from my phone?

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Time Savings & Automation

How do I see at a glance what appointments are next?

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Time Savings & Automation

What if a service takes longer than expected?

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Time Savings & Automation

How long will it take me to learn new software?

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Team & Scheduling

How do I know who's working where and when?

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Team & Scheduling

How do I balance workload across my team?

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Team & Scheduling

How do I manage leave and holidays for my team?

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Team & Scheduling

What if team members have different specialties?

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Team & Scheduling

Can customers choose their preferred team member?

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Team & Scheduling

How do I assign the right van or vehicle to each walk?

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Growth & Scaling

How do I know when to hire more staff?

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Team & Scheduling

What if my team members need their own login?

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Customers & Pets

How do I keep track of multi-pet families?

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Customers & Pets

How do I remember each pet's grooming preferences?

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Customers & Pets

Where do I store important notes about each pet?

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Customers & Pets

How do I track which pets have allergies or medical conditions?

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Customers & Pets

Can I store vaccination certificates digitally?

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Customers & Pets

How do I document special handling requirements?

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Customers & Pets

How do I track pet weight over time?

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Customers & Pets

Can I see a pet's full appointment history?

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Customers & Pets

How do I know when customers are overdue for a groom?

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Growth & Scaling

How do I keep regular customers coming back?

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Professional Appearance

Will my booking page look professional?

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Professional Appearance

Can I customise the booking page to match my brand?

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Professional Appearance

Will customers think I'm a bigger business than I am?

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Professional Appearance

How do I show my services in the best light?

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Professional Appearance

What does the booking experience look like for customers?

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Communication

Do automated messages sound like a robot?

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Growth & Scaling

Can the system handle multiple locations as I expand?

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Growth & Scaling

Will Petboost grow with my business?

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Growth & Scaling

What happens when I get too busy?

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Growth & Scaling

How do I fill last-minute cancellation gaps?

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Time Savings & Automation

How much time will I actually save?

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Professional Appearance

What if I need to export my data later?

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Courses & Group Classes

How do I manage a 6-week puppy school course?

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Courses & Group Classes

How do I track attendance across multiple lessons?

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Courses & Group Classes

What if I need to reschedule an entire course?

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Courses & Group Classes

Can participants join a course mid-way through?

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Professional Appearance

What if I need help getting set up?

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Professional Appearance

Is there support from real people?

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Professional Appearance

Can I import my existing customer data?

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Professional Appearance

Can I try it before committing?

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Professional Appearance

Is my customer data secure?

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Switching Software

What happened to PetExec?

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Switching Software

Is Petboost owned by private equity?

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Switching Software

Can I switch from Gingr to Petboost?

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Switching Software

Why are PetExec customers leaving?

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Switching Software

How do I explain another software change to my clients?

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Professional Appearance

What are the steps to set up my Petboost account?

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Payments & Revenue

Do I need to set up Stripe separately?

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Switching Software

What makes Petboost different from MoeGo?

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Switching Software

How does Petboost pricing compare to competitors?

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Payments & Revenue

Does Petboost replace my accounting software?

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Payments & Revenue

How do I give my accountant what they need?

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Payments & Revenue

Why do you recommend Xero?

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Payments & Revenue

What if a customer needs an invoice or receipt?

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Payments & Revenue

How do Stripe bank feeds work with Xero?

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Payments & Revenue

How do I keep my accountant happy?

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Payments & Revenue

How do Petboost packages reduce admin?

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Time Savings & Automation

How much admin time can I save on payments?

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Payments & Revenue

How do I cover credit card processing fees?

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Customers & Pets

How do I track C5 vaccination status for daycare dogs?

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Communication

When should SMS appointment reminders be sent?

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Payments & Revenue

What is pre-authorisation and how does it work for pet businesses?

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Professional Appearance

Do I need customers to sign digital waivers before booking?

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Courses & Group Classes

How do I run a multi-week dog training course?

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Time Savings & Automation

How do I check pets in and out of daycare or grooming?

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Switching Software

How do I migrate my data from another pet business software?

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Payments & Revenue

Does Petboost integrate with Xero for accounting?

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Capacity & Availability

How do I plan capacity for busy periods like school holidays?

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Growth & Scaling

How do I recover bookings that customers start but never finish?

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Can't find what you're looking for?

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Questions pet business owners actually ask

How do I make sure I don't go over capacity?

What if customers try to book a time slot that's already full?

How do I prevent double-booking my grooming tables?

Can I limit how many dogs I walk at once?

How do I manage my puppy class capacity?

What happens if I overbook by accident?

How do I set different capacities for different services?

Can I block out time for cleaning between appointments?

How do I manage multiple resources across different locations?

What if I need to take on an emergency booking but I'm full?

How do I see at a glance if I'm approaching capacity?

Can I set maximum daily bookings for each team member?

How can I be sure customers book the right grooming service?

What if a customer tries to book a large dog service for their Chihuahua?

How do I create size-based pricing without confusion?

Can I restrict my puppy class to actual puppies?

How do I offer specialist services for specific breeds only?

What if certain breeds aren't suitable for group walks?

How do I ensure pets are vaccinated before daycare?

Can customers only see services their pet is eligible for?

What if I need different rules for initial vs. return appointments?

How do I handle pets that need special care without creating a separate service?

How do I handle recurring customers who want the same time every week?

Can I set minimum notice periods so people can't book last-minute?

What if I want customers to request bookings rather than instant confirm?

How do I manage holidays and seasonal closures?

Can I offer different services on different days?

What if I need to reschedule an entire recurring series?

How do I stop customers booking too far in advance?

Can I set specific start times for group classes?

How do I handle multi-day boarding bookings?

What if customers need to book multiple pets at once?

Can I let other trainers book on behalf of their clients?

Can I set age limits for my puppy classes?

How do I stop losing money to no-shows?

What if a customer's card declines on the day?

How do I stop chasing customers for payment?

Can I require a card on file before customers book?

How do I know if someone actually has funds available?

Can I take a deposit when customers book?

How do I handle refunds for last-minute cancellations?

Can I see all outstanding payments in one place?

How do I collect multiple payments at once?

What if I want to offer package discounts for prepayment?

How do I track who's used their package credits?

Can I automatically invoice after every appointment?

How do I know when packages are running low?

What if customers prefer to pay in person?

Can the system charge cards automatically after service?

Where do all my hours go each week?

How do I stop manually texting appointment reminders?

Can customers confirm their appointments automatically?

What if customers don't respond to reminders?

What if I forget to send an invoice?

Will I ever get my weekends back?

Can customers book themselves online 24/7?

How do I stop phone calls interrupting my work?

How do I update appointment status when I'm on the go?

Can I manage my business from my phone?

How do I see at a glance what appointments are next?

What if a service takes longer than expected?

How long will it take me to learn new software?

How do I know who's working where and when?

How do I balance workload across my team?

How do I manage leave and holidays for my team?

What if team members have different specialties?

Can customers choose their preferred team member?

How do I assign the right van or vehicle to each walk?

How do I know when to hire more staff?

What if my team members need their own login?

How do I keep track of multi-pet families?

How do I remember each pet's grooming preferences?

Where do I store important notes about each pet?

How do I track which pets have allergies or medical conditions?

Can I store vaccination certificates digitally?

How do I document special handling requirements?

How do I track pet weight over time?

Can I see a pet's full appointment history?

How do I know when customers are overdue for a groom?